Author Archives: Carlos Morandi
7 Great Customer Service Quotes and Helpful Tips
There are phrases in customer service that are "perfect" because they are always productive in...
How to measure customer experience in record time?
Providing an exceptional customer experience is today a key aspect of the success of any...
Customer Satisfaction Survey Examples: 20 Questions
Customer surveys are the most direct and easiest way to gather constructive feedback from the...
The problem of the customer journey is real. Learn how to avoid it
On the surface, the customer journey may seem simple. But take a closer look and...
What Questions to Ask in a Product Satisfaction Survey
How do you find out what they want most? Learn 5 key questions that can't...
What is real-time feedback in 2023 and why using it attracts success
Customer-centric company culture demands more agile and perceptive business than ever before. Interacting in real-time...
5 Tips for Listening to Your Customers: Offer What They Do Want
Listening to the customer is improving the image of your business, becoming a company with...
How to Do Satisfaction Surveys with Different Customers
Without using customer satisfaction surveys, how do you know if they're comfortable or not? Find...
Customer Satisfaction Examples and Key Insights
Does your company listen to what users are feeling? This can make or break your...
What exactly is customer experience today (2022)
Customer Experience (CX) is the sum total of all interactions a customer has with a...